Refund Policy

This Refund Policy is part of the HavitoMail Terms of Service between you and Fastlegal Technologies Private Limited. It applies to all payments for HavitoMail, whether made in INR through Razorpay or in USD through Dodo Payments.

Every new account gets a 14-day free trial. No payment is taken during the trial, so you can fully evaluate the Service — including setting up your domain and testing delivery — before paying. Because nothing is charged, no refund applies to the trial.

If you are not satisfied, you can request a full refund of your first HavitoMail Pro payment within 7 calendar days of that payment. The guarantee:

• applies once per customer — it does not apply to renewals, later payments, or new accounts opened by the same person, business, domain or payment method;
• does not apply to accounts suspended or terminated for breach of the Terms of Service, including spam, phishing, fraud or other abuse;
• ends your Pro plan: once the refund is approved, the account reverts to unpaid status and its mailboxes may be paused.

Except under Section 3 and Section 5, all fees are non-refundable, in whole or in part, including for:

• change of mind, no longer needing the Service, or not using it;
• unused time remaining in a paid period, or downgrading or closing your account;
• problems caused by your domain registrar, DNS settings, devices, internet connection, or third-party services;
• emails rejected, delayed or filtered as spam by recipients’ mail servers;
• temporary outages, maintenance, or degraded performance;
• suspension or termination for breach of the Terms of Service.

Nothing in this Policy affects any right to a refund that you have under applicable law and that cannot be excluded by contract.

If you were charged twice for the same period, or charged an incorrect amount because of an error on our side, we will refund the excess amount once verified. Please report it within 30 days of the charge.

HavitoMail plans do not renew automatically and we do not store your card for future charges. If you do not want to continue, simply do not renew — no cancellation is needed and you will not be charged again. When your plan ends, your account follows the grace-period and pause process described in the Terms of Service.

1. Email billing@havitomail.com from your registered email address with the subject “Refund request”.
2. Include the payment date, amount, and the transaction or order ID from your receipt.
3. We aim to respond within 2 business days. Approved refunds are issued to the original payment method through the same payment processor, in the original currency.

Once a refund is initiated, the time it takes to reach your account depends on your bank, card issuer or payment provider (typically 5–10 business days) and is outside our control. We are not responsible for exchange-rate differences or charges imposed by your bank.

Please contact us before disputing a charge with your bank. If you raise a chargeback or payment dispute, we may immediately suspend the account and its mailboxes until it is resolved, and we may recover any amounts and fees owed. Accounts that raise chargebacks for valid charges may be terminated.

We may update this Refund Policy at any time by posting a new version on this page. The version in force when you made a payment applies to that payment.