Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Fastlegal Technologies Private Limited, a company incorporated in India with its office in Jaipur, Rajasthan (“HavitoMail”, “we”, “us”, “our”), which operates the HavitoMail business email service at havitomail.com, its webmail, mail servers, APIs and related services (the “Service”).

These Terms incorporate our Privacy Policy and Refund Policy. This document is an electronic record under the Information Technology Act, 2000 and the rules made under it, and does not require a physical or digital signature. If you do not agree to these Terms, do not use the Service.

• “Account Owner” — the person or business that registers a HavitoMail account, adds domains and creates mailboxes. If you register on behalf of a business, “you” means both you and that business, and you confirm you are authorised to bind it.
• “Mailbox User” — any person who uses a mailbox, alias or login created under an Account Owner’s account (for example, employees).
• “Content” — all email messages, attachments, contacts, signatures, auto-replies, files and other data sent, received, stored or processed through your account.
• “Your Domain” — any domain name you connect to the Service.

• You must be at least 18 years old and legally capable of entering into a binding contract. The Service is intended for businesses, professionals and organisations — not for personal or consumer use.
• You must provide accurate, current and complete information, and keep it updated. Accounts registered with false information, disposable addresses or on behalf of someone else without authority may be suspended without notice.
• You must own or be authorised to use every domain you connect, and you are responsible for its registration, renewal and DNS records.
• You are solely responsible for keeping your passwords and the passwords of all Mailbox Users confidential and secure. All activity under your account and its mailboxes is deemed to be yours, whether or not you authorised it.
• You must notify us immediately at abuse@havitomail.com of any unauthorised access or security breach. We are not liable for any loss arising from unauthorised use of your account.

You may use the Service only for lawful business communication connected with your own business, profession or organisation, and only in compliance with all laws that apply to you, your Mailbox Users and your recipients — including the Information Technology Act, 2000 and its rules, the Digital Personal Data Protection Act, 2023, the Bharatiya Nyaya Sanhita, 2023, consumer, anti-spam and marketing laws, and, where applicable to your recipients, laws such as the EU/UK GDPR and the US CAN-SPAM Act.

Any use for an unlawful, fraudulent, harmful or non-business purpose is a material breach of these Terms.

You must not, and must ensure that your Mailbox Users do not, use the Service to:

• send spam, unsolicited bulk or commercial email, or email to purchased, rented, scraped or harvested lists, or to recipients who have not consented where consent is required;
• send phishing, spoofed, deceptive or fraudulent messages, including impersonation of any person, business, bank or government authority, or messages with forged headers;
• commit or facilitate fraud, scams, money laundering, illegal gambling, illegal lending, investment or cryptocurrency schemes, or any other offence;
• distribute malware, ransomware, viruses or any harmful code, or links to them;
• send or store content that is unlawful, obscene, defamatory, threatening, harassing, hateful, invasive of privacy, or that infringes any copyright, trademark or other right — or any content prohibited by Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• send or store child sexual abuse material — which we will report to the authorities;
• process personal data of others without a lawful basis, or ignore opt-out and data-deletion requests;
• probe, scan, overload or attack the Service or any other system, attempt unauthorised access, or bypass any limit, quota, suspension or security control;
• resell, sublicense or provide the Service to third parties as a hosting or relay service without our written permission;
• harm the reputation or deliverability of our IP addresses, domains or infrastructure, including through actions that cause blocklisting;
• create accounts to evade a suspension, or register domains you do not control, including public email-provider domains.

We decide, in our sole discretion, whether conduct violates this Section.

You are fully and solely responsible for:

• all Content, and every act, omission, message and transaction carried out through your account, any of its mailboxes, aliases or credentials — by you, your Mailbox Users, or anyone else;
• any wrongful, negligent, unlawful or unauthorised act done using the Service, and all consequences of it, whether civil, criminal or regulatory;
• your compliance, and your Mailbox Users’ compliance, with these Terms and all applicable laws, including obtaining any consents required from recipients and from Mailbox Users (for example, before you, as Account Owner, access or reset an employee’s mailbox);
• your Domain, its DNS records (MX, SPF, DKIM, DMARC) and their correctness;
• keeping your own independent backups of all Content. You can export mailboxes over IMAP at any time.

The Account Owner is responsible for every Mailbox User as if their acts were the Account Owner’s own.

HavitoMail is an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000. We provide technical infrastructure for transmitting and storing Content that you and others choose to send. We do not initiate transmissions, select their recipients, or select or modify their Content, and we do not endorse, verify or take responsibility for any Content.

We have no obligation to monitor Content, but we may (without obligation) use automated systems and, where we reasonably suspect abuse or are legally required to, review account activity and Content in order to operate the Service, prevent spam, fraud and abuse, enforce these Terms, and comply with law. On receiving actual knowledge, a court order, or a notice from an appropriate government agency, we may remove or disable access to Content and preserve and disclose information as required by law.

• Free trial: New accounts get a 14-day free trial (1 domain, 1 mailbox, 1 GB storage). No payment is taken for the trial. There is no permanent free plan.
• HavitoMail Pro: A paid plan billed for a fixed period (currently yearly) at the price shown at checkout — in Indian Rupees (INR) for customers in India and in US Dollars (USD) elsewhere. Plan limits are shown on our pricing page.
• Payment processors: Payments are processed by third parties — Razorpay for INR payments and Dodo Payments (which acts as merchant of record) for USD payments. Their terms also apply. We never receive or store your full card details.
• Taxes: Prices are exclusive of applicable taxes (including GST) unless stated otherwise. You are responsible for all taxes, bank charges and currency-conversion fees.
• No automatic renewal: Plans do not auto-renew. You must renew before the end of your paid period to continue using the Service. Renewing early extends your current period.
• Price changes: We may change prices at any time. Changes do not affect a period you have already paid for.
• All fees are non-refundable except as expressly stated in our Refund Policy.

• When your trial or paid period ends without renewal, your account enters a 7-day grace period, during which the Service continues to work and we send reminder emails.
• After the grace period, your mailboxes are paused: webmail, IMAP and SMTP access stop until you pay. While paused, we will try to keep receiving and storing incoming mail, but we do not guarantee it.
• If an account stays paused for more than 90 days, we may permanently delete the account and all its Content after sending a final notice to the Account Owner’s registered email address. Deleted Content cannot be recovered.
• Reminder emails are sent as a courtesy. Not receiving them (for example because of spam filtering or an outdated address) does not extend your trial or paid period.

We may, at our sole discretion and with or without notice, suspend, restrict or terminate your account, any mailbox, or any Content if:

• we believe you or a Mailbox User have breached these Terms or any law;
• your account is used, or appears to be used, for spam, fraud, phishing or abuse, or creates a risk to the Service, our infrastructure, other customers, or our IP reputation;
• we are required to do so by law, a court, or a government authority;
• payment is not received or is reversed, or a chargeback is raised.

Suspension or termination for breach does not entitle you to any refund or compensation. You may stop using the Service at any time; fees already paid are not refunded except under our Refund Policy. Sections 6, 7, 11–17 and 19 survive termination.

You retain ownership of your Content. You grant us a limited licence to host, copy, transmit, scan for spam and malware, and otherwise process your Content solely to provide and protect the Service and to comply with law. How we handle personal data is described in our Privacy Policy.

We do not guarantee that Content will not be lost, corrupted, delayed, misdelivered or deleted. You are solely responsible for maintaining independent backups. To the maximum extent permitted by law, we are not liable for any loss of Content.

Email delivery depends on systems we do not control — recipient mail servers, spam filters, blocklists, DNS providers, domain registrars, internet carriers and payment processors. We do not guarantee that any email will be delivered, delivered on time, or not placed in spam, and we are not responsible for the acts, omissions, availability or policies of any third party.

The Service, its software, design, trademarks and content (excluding your Content) are owned by Fastlegal Technologies Private Limited or its licensors. You receive a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms. You may not copy, modify, reverse-engineer, resell or create derivative works of the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, DELIVERABILITY AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT EMAILS WILL BE DELIVERED OR RECEIVED, THAT SPAM OR MALWARE WILL BE FILTERED, OR THAT CONTENT WILL BE PRESERVED. ANY USE OF THE SERVICE IS AT YOUR SOLE RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, CONTRACTS, GOODWILL, REPUTATION, DATA OR CONTENT, OR FOR BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES — HOWEVER CAUSED, AND EVEN IF ADVISED OF THEIR POSSIBILITY;
• WE SHALL NOT BE LIABLE FOR ANY CONTENT, OR FOR ANY ACT OR OMISSION OF YOU, YOUR MAILBOX USERS, YOUR RECIPIENTS OR ANY THIRD PARTY;
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR OTHERWISE, SHALL NOT EXCEED THE FEES YOU ACTUALLY PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR ACCOUNTS ON A FREE TRIAL, OUR LIABILITY IS ZERO.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for fraud). Where the law does not allow a particular exclusion or limit, it applies to the fullest extent the law permits.

Any claim against us must be notified in writing within six (6) months of the event giving rise to it, after which it is waived to the extent permitted by law.

You agree to defend, indemnify and hold harmless Fastlegal Technologies Private Limited, its directors, officers, employees, affiliates and agents from and against any and all claims, demands, proceedings, investigations, losses, damages, liabilities, penalties, fines, costs and expenses (including reasonable legal fees) arising out of or relating to:

• your Content or any email sent, received or stored through your account;
• any act or omission of you, your Mailbox Users or anyone using your account or credentials;
• your breach of these Terms or of any law, regulation or third-party right (including privacy, data-protection, intellectual-property and anti-spam rights);
• any dispute between you and your Mailbox Users, customers, recipients or any third party.

We may assume the exclusive defence of any matter subject to indemnity at your cost, and you will cooperate with us.

We comply with valid legal process. We may preserve and disclose account information, logs and Content to law-enforcement agencies, courts, regulators and other authorities where we believe in good faith that disclosure is required by law or is necessary to prevent fraud, abuse, harm or a breach of these Terms. Where permitted by law, we may — but are not obliged to — notify you.

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, fire, flood, war, terrorism, civil unrest, government action, power or internet failures, cyber-attacks, failures of hosting, data-centre or payment providers, or labour disputes.

These Terms are governed by the laws of India. Before starting any proceedings, you agree to first contact us at legal@havitomail.com and try to resolve the dispute informally for at least 30 days.

Any dispute that is not resolved informally shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed in accordance with that Act. The seat and venue of arbitration shall be Jaipur, Rajasthan, and the proceedings shall be in English. Subject to the above, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction. Claims must be brought individually, not as a plaintiff or class member in any class or representative proceeding.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about Content or the Service, and reports of abuse, may be sent to:

We will acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt, or within the time required by law. Spam, phishing or abuse originating from a HavitoMail address can also be reported to abuse@havitomail.com.

We may update these Terms at any time. We will post the updated Terms on this page with a new “Last updated” date, and for material changes we will also notify Account Owners by email or in the Service. Changes take effect when posted unless stated otherwise. Continuing to use the Service after that means you accept the updated Terms.

• Entire agreement: These Terms, the Privacy Policy and the Refund Policy are the entire agreement between you and us about the Service.
• Severability: If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions remain in full force.
• No waiver: Our failure to enforce any provision is not a waiver of it.
• Assignment: You may not assign or transfer these Terms without our written consent. We may assign them, including in a merger, acquisition or sale of assets.
• Relationship: Nothing in these Terms creates a partnership, agency, employment or fiduciary relationship.
• Notices: We may send notices to the Account Owner’s registered email address; they are deemed received when sent.