Terms of Service

By creating an account or using HavitoMail (“the Service”, “we”, “us”, “our”), you (“User”, “you”) agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. These terms apply to all visitors, users, and others who access or use the Service.

HavitoMail provides a self-hosted business email management platform that allows users to:

• Register and manage custom domain email accounts
• Configure DNS records for email authentication (MX, SPF, DKIM, DMARC)
• Send and receive email via SMTP and IMAP protocols
• Manage email aliases, multiple mailboxes, and team accounts
• Access a web-based email client (webmail)

The Service operates on our mail server infrastructure. While we provide the platform, you remain responsible for your domain DNS configuration and any content transmitted through your mailboxes.

To use HavitoMail, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Provide accurate, complete, and current registration information
• Maintain the security of your account password
• Accept full responsibility for all activity under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

You agree not to use HavitoMail to:

• Send spam, unsolicited bulk email, or phishing messages
• Distribute malware, viruses, or any malicious code
• Impersonate any person, organization, or entity
• Violate any applicable local, national, or international law or regulation
• Harass, threaten, or harm any individual
• Transmit content that is defamatory, obscene, or infringes intellectual property rights
• Attempt unauthorized access to any part of the Service or its infrastructure
• Use the Service for purposes that damage the reputation of our mail server IP addresses

Violation of this policy may result in immediate account suspension without refund.

HavitoMail offers free and paid subscription plans:

• Starter (Free): Available indefinitely at no cost, subject to usage limits
• Paid Plans: Billed monthly or annually as selected. Prices are displayed in Indian Rupees (INR) and are exclusive of applicable taxes
• GST: Goods and Services Tax (GST) may be applicable on paid plans as per Indian tax regulations
• Payment: We accept payments via credit/debit cards and UPI through our payment processors
• Auto-renewal: Paid subscriptions auto-renew unless cancelled before the renewal date

We reserve the right to change pricing with 30 days’ notice to active subscribers.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. For refund eligibility, please refer to our Refund Policy.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You own all data you transmit through the Service. We do not scan or read your email content for advertising purposes. However, we may process metadata to maintain service quality, enforce these Terms, and comply with legal obligations.

HavitoMail and its original content, features, and functionality are owned by HavitoMail and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services or included software without express written permission.

We strive for high availability but do not guarantee uninterrupted service. We are not liable for any downtime caused by:

• Scheduled maintenance (notified in advance)
• Force majeure events (natural disasters, government actions, etc.)
• Issues beyond our reasonable control, including DNS propagation delays
• Third-party service failures

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HAVITOMAIL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE.

Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to defend, indemnify, and hold harmless HavitoMail, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

These Terms are governed by the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of courts in India. You agree to waive any objection to venue in such courts.

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or a prominent notice on the Service. Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms of Service, please contact us: