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Complete documentation for setting up and using HavitoMail business email.

Getting Started

Step 1

Create your HavitoMail account

  1. Go to havitomail.com/signup
  2. Enter your name, email address, and a strong password
  3. Click Create Account — you'll be logged in immediately
  4. Your account is ready. Now add your domain to create business email addresses
Step 2

Quick overview of the interface

Domains & Emails

Add domains, set up DNS, create email accounts

Webmail Client

Read, compose, and manage your emails

Settings

Theme, profile, connect apps (IMAP/SMTP)

Admin Panel

Manage all users and mailboxes (admin only)

Domain & DNS Setup

You need to own a domain (e.g., from GoDaddy, Namecheap, or Cloudflare) to create business email. The DNS setup takes about 10 minutes and propagates in 5–30 minutes.

Step 1

Click "Domains & Emails" in the sidebar

In the mail interface, click the Domains & Emails button in the sidebar (visible to admin accounts). Then click Add Domain.

Step 2

Enter your domain name

Type your domain (e.g., yourcompany.com). The Mail Host is pre-filled as mail.havitomail.com — do not change this unless using a custom mail server.

Step 3

Add these DNS records at your registrar

Log in to your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.) → DNS Management → Add these records:

TypeHost / NameValueTTL
MX@10 mail.havitomail.com3600
TXT@v=spf1 mx ip4:152.228.130.69 -all3600
TXTmail._domainkeyv=DKIM1; k=rsa; p=... (copy from DNS wizard)3600
TXT_dmarcv=DMARC1; p=quarantine; rua=mailto:postmaster@yourdomain.com3600

Important: The DKIM value is unique per domain — copy it exactly from the DNS Setup Wizard in the app. Do not use the placeholder above.

Step 4

Verify & activate

After adding DNS records, wait 5–30 minutes for propagation. Then click Verify & Activate in the DNS Setup tab. Once verified, the domain turns green and you can create email accounts.

Step 5

Create email accounts

Go to the Accounts tab of your domain → click Add Email Account → enter the username (e.g., john) and it will create john@yourcompany.com.

Connecting Email Clients

Use these settings to connect any IMAP/SMTP compatible email client. You can also find your personal settings in Settings → Connect Apps inside the webmail.

Your Connection Settings

📥 IMAP (Incoming Mail)

Server: mail.havitomail.com

Port: 993 (SSL/TLS)

Username: your@email.com

Password: your password

📤 SMTP (Outgoing Mail)

Server: mail.havitomail.com

Port: 465 (SSL) or 587 (TLS)

Username: your@email.com

Password: your password

🔵Microsoft Outlook
  1. Open Outlook → File → Add Account
  2. Enter your full email address → click Advanced options → check "Let me set up my account manually" → Connect
  3. Select IMAP
  4. Incoming: server = mail.havitomail.com, Port 993, SSL/TLS
  5. Outgoing: server = mail.havitomail.com, Port 465, SSL/TLS
  6. Enter your email address and password → Next → Done
🔴Gmail (Add another account)
  1. Open Gmail → Settings (gear) → See all settings → Accounts and Import
  2. Under "Check mail from other accounts" → Add a mail account
  3. Enter your @yourcompany.com address → Next
  4. Choose "Import emails from my other account (POP3)" or "Add a mail account" → Next
  5. POP3 server: mail.havitomail.com, Port 995, check "Always use SSL"
  6. For sending: SMTP server = mail.havitomail.com, Port 465, SSL → Save
🦅Mozilla Thunderbird
  1. Open Thunderbird → Email → Set up an existing email account
  2. Enter your Name, email address, and password → Continue
  3. Thunderbird will auto-detect settings. If not, click "Configure manually"
  4. IMAP: mail.havitomail.com, Port 993, SSL/TLS
  5. SMTP: mail.havitomail.com, Port 465, SSL/TLS
  6. Username: your full email address → Done
🍎Apple Mail (Mac)
  1. Open Mail → Mail menu → Add Account → Other Mail Account → Continue
  2. Enter your Name, email address, and password → Sign In
  3. If auto-setup fails: IMAP server = mail.havitomail.com, Port 993
  4. SMTP server = mail.havitomail.com, Port 465
  5. Enter your password → Sign In → Done

Mobile Apps

📱iPhone / iPad (iOS Mail)
  1. Go to Settings → Mail → Accounts → Add Account → Other → Add Mail Account
  2. Enter Name, Email (your@yourcompany.com), Password, Description → Next
  3. Select IMAP tab
  4. Incoming Mail Server: Host = mail.havitomail.com, Username = your@email.com, Password = your password
  5. Outgoing Mail Server: Host = mail.havitomail.com, Username = your@email.com, Password = your password
  6. Tap Next → Save
🤖Android — Gmail App
  1. Open Gmail app → tap your profile photo → Add another account → Other
  2. Enter your full email address → Manual setup → Personal (IMAP)
  3. Enter your password → Next
  4. Incoming server: mail.havitomail.com, Port 993, Security: SSL/TLS
  5. Outgoing server: mail.havitomail.com, Port 465, Security: SSL/TLS
  6. Complete setup → your account is added
🔵Android — Outlook App
  1. Open Outlook app → tap + Add Account → Add Email Account
  2. Enter your email address → Continue
  3. If auto-setup fails: tap "Set up manually" → IMAP
  4. IMAP: mail.havitomail.com, Port 993, SSL/TLS
  5. SMTP: mail.havitomail.com, Port 587, STARTTLS
  6. Enter password → Sign In

Email Aliases & Forwarding

What is an email alias?

An alias is an additional email address that delivers to an existing mailbox. For example, info@yourcompany.com and support@yourcompany.com can both deliver to john@yourcompany.com. Aliases don't need a separate password or mailbox.

How to add an alias

  1. Go to Domains & Emails → click on your domain
  2. In the Accounts tab, find the mailbox you want to add an alias to
  3. Click the @ (aliases) icon → click Add Alias
  4. Type the alias prefix (e.g., info) → it will create info@yourdomain.com
  5. Click Add — the alias is active immediately

Catch-all address

A catch-all address receives all emails sent to non-existent addresses on your domain. To set one up, contact our support team as this requires server-level configuration.

Security & Anti-Spam

Email Authentication (SPF, DKIM, DMARC)

SPF (Sender Policy Framework)

Tells receiving servers which IP addresses are allowed to send email for your domain. Prevents spoofing. Example: v=spf1 mx ip4:152.228.130.69 -all

DKIM (DomainKeys Identified Mail)

Adds a cryptographic signature to every outgoing email. Gmail and Outlook verify this signature to confirm the email genuinely came from your server. HavitoMail auto-generates a unique DKIM key per domain.

DMARC (Domain-based Message Authentication)

Tells receiving servers what to do if SPF or DKIM fail. Start with p=none (monitor only), then upgrade to p=quarantine once confirmed working.

Why emails land in spam — and how to fix it

  • Ensure all 3 DNS records (SPF, DKIM, DMARC) are correctly set up
  • Check that your IP is not on any blacklist at MXToolbox Blacklist Check
  • Send test emails to check-auth2@verifier.port25.com — you'll receive an authentication report
  • Start slow — don't send bulk email from a new IP. Build reputation gradually
  • Avoid spam trigger words in subject lines
  • Register your domain at Google Postmaster Tools to monitor reputation

Changing your email password

  1. Go to Domains & Emails → click your domain
  2. Find your email account → click the 🔑 key icon
  3. Enter a new password (minimum 6 characters) → Save
  4. Update the password in all connected email clients

Troubleshooting

My emails are going to spam
Ensure SPF, DKIM, and DMARC records are all correctly set up. Check the DNS Setup Wizard — all 4 records should show green. Send a test to check-auth2@verifier.port25.com and review the report. New IPs also need time to build reputation — avoid bulk sending initially.
Domain verification is failing
DNS propagation can take up to 48 hours. Wait at least 30 minutes after adding records, then click "Check DNS Status". Use a tool like dnschecker.org to verify your MX record is visible globally before clicking Verify.
Cannot connect Outlook/iPhone/Gmail
Double-check: Server = mail.havitomail.com, IMAP port = 993 (SSL), SMTP port = 465 (SSL). Make sure your username is your FULL email address (not just the username part). Try port 587 with STARTTLS for SMTP if 465 doesn't work.
Forgot my email password
Admin users can reset your password from Domains & Emails → your domain → Accounts → 🔑 key icon. If you are the admin and forgot your login password, use the Forgot Password link on the login page.
Emails are not being received
Check that your MX record is verified (green in DNS Setup). Check the spam/junk folder of the sending account. Verify the email address exists and the domain is active. Check with your admin that the mailbox was not deleted.
Cannot send email — authentication error
Make sure you are using your full email address as the SMTP username (e.g., john@yourcompany.com). Your SMTP password is the same as your mailbox password. If you recently changed your password, update it in all email clients.
DKIM record not showing in DNS wizard
The DKIM key is generated when you first add the domain. If it shows "(generating...)", wait 1–2 minutes and refresh. If it still doesn't appear, try removing and re-adding the domain, or contact support.

Still need help?

Our support team is here to help. Include your domain name and a description of the issue.

Email Support