Vouchers landing in spam
A hotel voucher missed before a 6am departure becomes a crisis. Authenticated sending from your own domain is the fix that actually works.
🇮🇳 Made for Indian Travel Agencies
Business Email for
Travel Agencies in India
Travellers hand you passport scans and lakhs in advance payments — the least they expect is a real company address. HavitoMail puts your agency on bookings@youragency.in with authenticated sending so vouchers and itineraries actually arrive, at ₹149/month flat.
How Indian travel agencies actually use email
A travel agency inbox is a queue of time-boxed transactions. Enquiries come in for a Bali package or a Europe group departure, and the agent replies with an itinerary and quote, then revises it four times as the client changes dates and hotel category. Once confirmed, the mail becomes operational: PNRs and e-tickets from the GDS or consolidator, hotel confirmation vouchers, transfer and sightseeing vouchers, and the final travel document pack sent two days before departure — every one of which the traveller will need to produce at check-in, so a voucher in a spam folder is a genuine emergency at 3am. Visa work is its own stream, with passport scans, photographs, bank statements and covering letters moving between the client, the agency and the VFS or embassy appointment system. On the B2B side, agencies exchange constant mail with DMCs and land operators abroad, with airline and consolidator sales teams about fare deals and group blocks, and with hotels on rate contracts for the season. Accounts runs behind all of it, reconciling supplier invoices, refunds for cancelled bookings and commission statements. Because a departure can be handled by whoever is on shift, ops@ and bookings@ are almost always shared inboxes rather than personal ones.
Addresses most travel agencies set up on day one
bookings@yourfirm.invisa@yourfirm.ingroups@yourfirm.inaccounts@yourfirm.intickets@yourfirm.inops@yourfirm.in
Why travel agencies switch to HavitoMail
Passport scans on shared logins
Rotating staff sharing one consumer webmail password is exactly the wrong setup for client passports. Give each agent their own mailbox.
Payment fraud impersonation
Scammers imitate agencies to redirect advances. A consistent, authenticated own-domain address makes your real mail easier for clients to trust.
Shift handovers lose the thread
A shared ops@ inbox means the evening agent can pick up the same PNR issue the morning agent was chasing.
Season-peak headcount
Summer and Diwali departures mean temporary staff. Flat ₹149/month for up to 20 mailboxes keeps the cost still.
DMCs judge you by the domain
Overseas land operators extending credit want a company address, not a free webmail ID, on the rate-contract thread.
Compliance and record-keeping notes
Travel agencies routinely hold passport copies, visa applications, dates of birth and payment details, which are personal data under the Digital Personal Data Protection Act, 2023 — that Act expects a data fiduciary to collect for a stated purpose and apply reasonable security safeguards, so a shared personal webmail login used by rotating staff is a poor arrangement. Outbound tour operators registered with the Ministry of Tourism, and agencies holding IATA accreditation, are also expected to maintain proper business records and reachable official contact details. GST on tour packages and the tax-collected-at-source provisions on overseas tour programme packages mean your invoices and the client correspondence around them are part of an auditable trail. Refund and cancellation disputes are typically resolved on the strength of what was emailed and when. HavitoMail contributes own-domain mailboxes, SPF/DKIM/DMARC and no ad-scanning — it is not a booking system, a document vault or a compliance product.
FAQs — email for travel agencies
Why do our tickets and vouchers end up in spam?
Attachment-heavy mail sent from a domain without SPF, DKIM and DMARC is a strong spam signal, especially to Gmail and Outlook recipients. HavitoMail verifies all of those records during setup, which is usually what turns voucher delivery around.
Can our agents share the bookings inbox across shifts?
Yes. bookings@ and ops@ are usually set up as shared addresses so any agent on shift can pick up a live file. Each agent still has their own login rather than everyone sharing one password.
Is it safe to receive passport scans here?
It is standard business email hosting with transport-level security and no ad-scanning, which is a meaningful step up from a shared free consumer account. It is not end-to-end encrypted, so handle passport documents with the same care you would in any mail system and delete what you no longer need.
What does it cost for a twelve-person agency?
A flat ₹149/month or ₹1,499/year covers up to 20 mailboxes and 10GB — the same price whether you have three staff or eighteen. On per-user pricing of roughly ₹136, twelve people would run about ₹1,630 a month.
Can we keep our existing domain from GoDaddy or BigRock?
Yes. HavitoMail works with .in, .co.in and .com domains registered at BigRock, GoDaddy India, Hostinger, Cloudflare and others, and the setup wizard shows the exact records for your registrar’s DNS panel with live verification.
Set up your travel agency email today
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